How to view Integration Logs

Introduction
The Integration Fox Portal allows you to easily monitor and troubleshoot your integration activity. Each record synced between your systems (e.g. HubSpot and MYOB Acumatica) generates detailed logs that help identify any errors.

This guide will walk you through how to access the portal, locate the relevant log entries for a specific record, and view the detailed error messages to assist with troubleshooting.

How to View Your Integration Logs

1. Find the HubSpot Record ID

   • Open the relevant deal in HubSpot.

   • Look at the page URL — the Record ID is the long number at the end of the URL.
     (For example: https://app.hubspot.com/contacts/1234567/deal/20914255137 — in this case, 20914255137 is the Record ID.)

2. Log in to the Integration Fox Portal

   • Go to the Integration Fox Portal.

   • You can also access it from the Integration Fox website.

   • If you haven’t logged in before, please request to be added by your Internal Project Owner or the Integration Fox Helpdesk

3. Navigate to the Logs Page

   • Once you’re logged in, open the Logs section from the main menu.

4. Filter by HubSpot Record ID

• In the Filters panel, locate the field labelled Origin Primary Key.

• Paste the HubSpot Record ID you copied earlier into this field.

• Click Apply to filter the results.

• The page will now show all messages related to that specific record.

5. View the Log Details

• Click on any log entry to open it.

• Inside, you’ll see the detailed error message or response received back from MYOB Acumatica (or another connected system).

• This message helps identify why a record may not have synced successfully.

6. Get Help Understanding the Error

• If the error message isn’t clear, copy the full error text and ask ChatGPT (or your preferred AI chat agent) to explain it in plain, non-technical language.

• ⚠️ Before sharing the message, remove or obscure any URLs or instance-specific information (for example, your company’s Simpro or Acumatica domain) to protect your privacy and system details.